One email away.
Email is the way in.
Contact
If a payment, deposit or withdrawal failed
When a money action fails in the app, the screen prints a support reference underneath the reason. Include it. It points us to the exact attempt. It is a long string of letters, numbers and dashes.
If the screen said it had no reference for that attempt, that is not you missing it. Our server did not hand one back. Send the amount and roughly when you tried instead.
What to reach out about
- Your account or the waitlist
Signup questions, early-access timing, or anything about how spending power from your assets works. The mechanics are on /how-it-works. To leave the waitlist, email support@trygether.com with the subject Remove me.
- Security disclosures
Found something? Put "security" in the subject. Our posture is on /security.
- Legal & privacy
Questions about the Privacy Policy, a data request, or the account documents. The Privacy Policy in effect is at /privacy. The Terms of Service, the Account Agreement, the E-Sign Consent, the Fee Schedule and the Securities Disclosure are at /legal, each with its version and checksum.
- Press & partnerships
Same mailbox. Put "press" or "partnership" in the subject.